If so we can help you claim compensation on a NO Win, NO Fee basis. Employer Est. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. The report found the repair centre's ability to handle calls was deemed 'critically low'. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. % Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. If your repair can't wait until the programme we will carry it out within the normal timescales. The council is responsible for most repairs to your home. endobj This covers things like outside painting, replacement windows and annual gas servicing. Always ask to see this card before letting anyone into your home. :L+Ftc[Sdu|^Y^. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. E6 2JA. You can create a free account to post activities, services and promote organisation working in Gateshead. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. You can also claim compensation for the damage that has been caused during repair work. Thank you so much. Were delighted that you want to come and work with us. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. View my payslip. Thursday 26th January 2023. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Housing Disrepair While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. 27,852 - 30,151 a year. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . The site has been designed with residents and local groups to ensure it is easy to use. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Copyright Andy T - 2021. NE8 1HH Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Gateshead. Background 2. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. endobj If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Call us on 0333 050 8887 to start the process or fill in the form. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Payslips. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. London These include re-fixing toilet seats and repairing minor leaks. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. 1 0 obj The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. 0191 433 3174. housingadvice@gateshead.gov.uk. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Gateshead Council 4.0 . As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. We are Gateshead Council's Housing Team. Office 3750 If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Please ask your Neighbourhood Housing Team for details. This makes sure that everyone is treated fairly. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. To access this support or speak to an advisor, contact Business Gateshead today. Our housing offices are currently closed to the public. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Top Jobs in Gateshead, England. Gateshead Council. Please continue to be patient, as we are experiencing a high volume of phone calls. The department is on the lookout for more callhandlers and building technicians. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. These are repairs which could cause injuries or further damage if they are not dealt with quickly. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Our business support events remain cancelled for now. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. You should report any damage to your local housing office. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. We will need to look at what has been damaged so please don't throw anything away. 182-184 High Street All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Are you a Council or Housing association Tenant with housing disrepair issues? We will first make sure that it is our responsibility to do the repair. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. : 50K - 53K. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. If you continue to miss appointments for repair work you may be charged. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Council tenants can also be offered evening appointments for repairs from 4:30pm. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). We do still have about 45% of the backlog outstanding but the key areas have been addressed.. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council The panel decides which services they review based on various criteria. To keep up to date, why not follow us. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Read more about the Housing Capital Investment Programme. <> Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Some of these repairs need to be inspected before the repair can be done. I have got this complaint, they monitor it and see it through to the end. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. %PDF-1.5 Time to have your say on the future of our leisure service. Homepage for Gateshead Councils Benefits and Council Tax information Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. 4 0 obj To register with My Housing Account, select 'my account' at the top of the Council homepage. We will tell you in advance when any work like this will happen. Any resident with My Housing Account can access this service. Regent Street We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Repairs update You can now report your non-emergency repairs. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Gateshead Now is a collection of the latest news from Gateshead Council. You can also include claims for loss of earnings and care costs if necessary. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. East Ham Youll be paid a competitive salary plus additional allowances where relevant. This is commonly known as filing a compensation claim for despair against a housing association landlord. Our employees and contractors carrying out work will show you an identity card. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Wednesday 2nd November 2022. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. A public consultation on the future of Gateshead Council's Leisure Services has commenced. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Some work to your home is done as part of a planned maintenance or investment programme. They should all be done. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk People really are our greatest asset at Gateshead Council, and we value every employee. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. However, our partners are continuing to deliver a series of . We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. This is known as the Right to Repair scheme. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". The amount of compensation you receive will depend on the severity of the illness and how long it lasted. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7.
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