So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). What are my options here? OR. Cookie Notice Select the tickets to sell, and then set your price and selling options. I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. So you can sell on StubHub or any other way you find. Never. After that, the tickets will be theirs to use with the AXS app. Create an account to follow your favorite communities and start taking part in conversations. You should see something to transfer. When its time for the event, they can open the app to show their tickets on their phone. They should be able to tell you if the tickets are active. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? Browse your upcoming events and tap the ticket icon for the game or event you would. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. I had to contact the venue and luckily they had tickets available at the box office, so I was able to make the show. In addition to providing access to your tickets, the Rockets Mobile App delivers an unrivaled interactive team experience by providing the most up-to-date scores, schedules, news, and stats. Sub-Category: Mobile Tickets Order Help Other Ticket Delivery Ticket Details 05-20-2021 09:51 PM 0 Reply All forum topics Is there any way to get any assistance? Even if you call within 48 hours of your event, you will probably get no help at all. AXS handles payment and delivery so buyers and sellers never interact with each other. Tap Tickets Tab (pull down on the screen to refresh if necessary). This is the QR code you will display upon entering the venue. If available, youll see the option to get tickets with AXS Official Resale on the event page. Customer service all the way to your seat, 2000-2022 StubHub. Site Map | It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Ask the Community Contact Support Select the tickets to transfer and enter the recipient's information. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. StubHub told me to call AXS and let them know this was due to the show being postponed. Transferring Tickets. All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. If you already have an AXS account, the tickets will be transferred to your account automatically. Open the AXS app Sign in or create an AXS account. and our I do not believe these tickets will work, because they do not look like any other tickets I've used to enter this arena previously this year. I followed the directions of creating a AXS account via the email address that they sent me the email. Enter the recipients first name, last name and email address, or select from a list of. When listing tickets, you decide how long your listing will be available for others to buy. After completing the account information, you may buy, sell or manage any seats in your account. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. In the bottom menu, tap the ticket icon (you can also tap the middle icon), At the event, scan the Mobile ID QR code to get in. It got postponed and now we all cant go. In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. Then your friends can get in with their own phones using the AXS app. We want to make sure you discover and get into the events you're most excited about even if we're not the primary ticket provider. Theyll just have to create an AXS account to claim their tickets. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. On the review page, click the Transfer button to send the tickets. In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. If you do not currently have an AXS account you will be instructed to create one during your purchase. Easy! Also, to make it even more . It depends. 2021 Vivid Seats Ltd. All rights reserved. On the review page, click the Transfer button to send the tickets. Bought tickets for a group? I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. Youll be able to transfer money to your bank from your account on AXS.com. I was on hold with StubHub for over 3 hours, finally someone answered and put me on hold to contact the seller, who told them that he had already transfered the tickets to me. Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. Transfer Help I transferred AXS Mobile ID tickets to the wrong email, what can I do? Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? What are my options here? Usually there is a waiting period of a few weeks. AXS tickets are delivered to AXS accounts within 24-48 hours of the event . On the review page, click the Transfer button to send the tickets. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. Yes No Still Need Help? Thanks! So my game is the 22nd (sounds like yours is as well) and I received pictures of a computer screen. Youll be able to transfer money to your bank from your account on AXS.com. The Fox Theater of Bakersfield epitomizes an era of elegance, romance and big screen entertainment otherwise impossible to experience this side of Hollywood. Theyll also need to get the AXS app. Updated a few days later TL;DR: Call the merchant that issued the tickets. Ability to transfer and/or sell tickets varies by show and is subject to change. So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. Please help. Yes Accessibility a carbonhouse experience, Multi-Game Packages & Single Night Suite Rentals. Many fans find it best to TRANSFER the seats to their guests prior to the event. AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. Your guests will need to create an AXS account to receive tickets. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS (as far as I know?). Its up to you! Copyright On the Review page, click the List Tickets button to finish. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. having issues with my tickets for show in a few day this whole process seems extremely sketchy and there should be a much easier way to navigate. Theyll also need to get the AXS app. The Rockets App is free to download and available in the App Store or the Google Play Store. Does anyone know how to do it through axs?? why the hell can they just not send you the tickets in an email, as an option? Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. axs allows you to transfer ticket you have bought from within the app. Select the specific seats you would like to sell, set your asking price per ticket, and choose listing options. How do I use the Rockets App to enter the building? AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. We bought the tickets through AXS and we have no clue how to sell or transfer them. To view your AXS Mobile ID tickets click on your initials in the middle. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Press J to jump to the feed. Click yes, retract now.And youre done! Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Select the tickets to transfer and enter the recipient's information. Did you find it helpful? The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. I purchased 2 tickets through stubhub January 2020. What if my guests arrive at different times? Opened on Christmas Day 1930, The Fox was one of the last of its kind built in the Gilded Age. Why did the venue decide to use AXS Mobile ID? With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hey guys, I just joined this group so if this isnt allowed lmk. Here we are. Press question mark to learn the rest of the keyboard shortcuts. This will now be the only customer admission method at venues including The O2 and the OVO Arena Wembley. You'll then be asked to review the transfer. Privacy Policy. Under this tab, you'll see event details and ticket barcodes for all your upcoming events. may not be valid. (*If you can't remember your password, tap. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). Use the same email you use on StubHub. They assured me that the tickets would be transfered once they got ahold of the seller. Your tickets will no longer be listed for others to buy. In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. Follow the steps below to access the tickets: Did you find it helpful? In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? Have screenshots and stuff with timestamps to also prove this is a thing. After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). When fans have tickets they cant use, they list them for other fans to buy. On the Review page, click the List Tickets button to finish. Apparently it is actually AXS? and our With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. If you see a Sell button next to your tickets in your account, you can sell them! Its up to you! Browse your upcoming events and tap the ticket icon for the game or event you would like to send. Select the tickets to transfer and enter the recipient's information. Are screenshots of the barcode valid for entry? Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Never. On the review page, click the Transfer button to send the tickets. Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. I had flown from TX to NY for this show with my friend. All Rockets fans are now required to use mobile tickets via the Houston Rockets App to enter Toyota Center for all games and ticketed events. SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. Tap the gameyou are attending tap View All to see more games. If they already have an AXS account set up the tickets will go in their account automatically. Sign into your AXS Account and click Listings. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. If you bought AXS tickets on StubHuband need to send them to a friend, transfer the tickets through your AXS account. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. Theyll just have to create an AXS account to claim their tickets. Stubhub assured me my tickets would be available. After the switch, you will enter the email address you use to access the community in order to reset your password. They said they would get in contact with the seller and have the tickets transferred over. Browse your upcoming events and tap the ticket icon for the game or event you would like to access. The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. Transfer tickets to friends (for select events). How will I know if my transfer was successful? Go into the app, look at the ticket. [deleted] 1 yr. ago. Nope. Show the ticket in the App at the entrance and get them scanned to enter. Tap View to access the barcode and scan in for entry. With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. Your guests will need to create an AXS account to receive tickets. 2023 When your tickets sell, youll receive an email informing you of the sale. Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. As an event draws closer, venues generate the barcodes for each ticket. If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. AXS Mobile ID is a digital ticketing system, with tickets assigned directly to fans attending. I have a problem with AXS Tickets Are you having issues? Overall, disappointing, but fair. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. i had the exact same problem. Help us improve this article with your feedback. If your friend already has an AXS account, the tickets will be transferred instantaneously. This will bring you to the page to confirm the correct email associated with the order. You will enter your community username and new password and done! We are changing the way you register and sign-in to the StubHub Community. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. I'm concerned about the hold times to get someone on the phone and that there was no resolution after today." Transfer Tickets - AXS Help Center Transfer Tickets Transfer Tickets Transfer Basics and Help Transfer Basics What is Transfer / Share? The recipient will get an email about the transfer, and they'll need to create an AXS account (if they don't have one yet) to complete the transfer. If they already have an AXS account set up the tickets will go in their account automatically. Can I have multiple tickets on one phone? Its up to the promoter, artist, or team if you can sell tickets or not. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. How will I know if my transfer was successful? Manage Cookie Preferences All Rights Reserved. Use of this website signifies your agreement to our. Click the Sell button next to the event in your AXS Account. After that, the tickets will be theirs to use with the AXS app. Step 1: Download and Login into MLB Ballpark App. A full-service national event ticket marketplace. You also have the option of transferring and listing your tickets for sale prior to the event. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? Here we are. No. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. | If you call or message them and the event you are attending is not in the next 48 hours, they will be useless at helping you. When listing tickets, you decide how long your listing will be available for others to buy. We called AXS from another phone while SH put me back on hold to get in contact with the seller again. There has to be some way, right. Try to contact them on their Twitter account. Sign into your AXS Account and click Listings. The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. Review listing information and choose Credit Card for payout. You've been successfully subscribed - thanks! The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. These were not tickets, Stubhub was not able to reach the seller, and gave me a refund. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! I bought two tickets to a New York Islanders game at Nassau Coliseum. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Use of this website signifies your agreement to our. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. Otherwise you have until your friend creates an account to cancel the transfer. I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. When I sell tickets, do I have to deal with the buyer? Click the Transfer button next to the event in your AXS account. From everyone at Vivid Seats, we hope you enjoy your event! If your friend already has an AXS account, the tickets will be transferred instantaneously. However, we recommend that you transfer tickets to each person attending the event. Have mobile tickets and cannot find barcode. The Fox Theater Foundation. Select the tickets to transfer and enter the recipients information. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. You may also review your transfers and purchase history at AXS.com. Yes | The game is in 36 hours. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. Can seats be transferred to someone who doesnt have an AXS account? AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Cookie Notice You can also create an account without purchasing tickets by going to AXS.com and entering basic account information. If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. SOLD TICKETS VIA AXS. If you already have an AXS account, the tickets will be transferred to your account automatically. The concert is tomorrow. Just follow the simple steps to make the tickets officially yours. Just follow the simple steps to make the tickets officially yours. Article. Select the tickets to sell, and then set your price and selling options. AXS Mobile ID allows for convenience, flexibility and security. Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office. Use the same email you use on StubHub. Sorry we couldn't be helpful. To login, use the same email address you used when purchasing your tickets. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Show the ticket in the App at the entrance and get them scanned to enter. Anyway, a few friends and I had tickets to see Harry styles in Cleveland. Did you find it helpful? I had read on other threads that sometimes the tickets don't transfer until the day of the event. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Find Tink Philadelphia tickets, appearing at Union Transfer in Pennsylvania on Apr 15, 2023 at 8:00 pm. I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). Open the Rockets App, navigate to the Tickets Menu at the bottom of the screen, then tap Mobile Tickets. AXS Mobile ID allows you to manage . No. Tix originally purchased Spring 2020, was postponed until today 7/31/21. Now we just want to get rid of them ugh. Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. Hint: If the Wallet says "No Tickets", click the more tab in the bottom right corner, then click the profile icon and then click "My MLB Account Emails." The game is in 36 hours. Yes. After completing the account information, you may buy, sell or manage any seats in your account. The event staff will scan this digital barcode to let you and your party into the event. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. Most mobile transfer tickets will not be immediately available. I called them in June 2020 since the tickets never transfered to my AXS account (the merchant that originally sold the tickets to whoever I bought them from on Stubhub).
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