To change a name, passenger, or passenger type (you can correct a spelling error without paying a fee), To change accommodation, departure or destination airport, or to change a flight not operated by TUI Airways. Some changes are free and for some you will need to pay a fee. We ask you to pay contactless or by card if possible. Click on the link Corona Measures at your destination. Hun doel is advertenties weergeven die zijn toegesneden op en relevant zijn voor de individuele gebruiker. You can contact GO TUI by e-mail help@gotui.com or by telephone at +32 78 149 258 in case of an emergency. If you have a problem using VeriFLY, please check the following: VeriFLY is only available for use on selected routes - please check if you can use it for your journey The e-mail will contain all necessary information. If the price of the new flight is higher than the original amount, you will have to pay the difference. Thats because package holidays offer some financial protection. REFUND CREDIT. Starting on 1 February 2022, the vaccination certificate is valid for 270 days (9 months) after the date of the last vaccine. Close, Our top deals tailored to you, straight to your inbox Sign up for offers. At some destinations, an exception is made and testing is not obligatory if you are fully vaccinated or have recovered from COVID-19. They will likely resell your holiday, while keeping your deposit and cancellation fees, which is quite unfair. Family members and/or friends who drop you off at the airport are requested not to enter the airport building. Click on the link Coronamaatregelen for your destination. Our top deals tailored to you, straight to your inbox >Sign up for offers. The original term of validity is indicated on your voucher. Your travel agent can give you more information. See more on Wizzairs flight change fees. not via our website tuifly.be), you can contact them to request reimbursement of the price of your flight. Find out which insurance companies offer the most complete Covid cover. During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. But she says Norwegian Cruise Lines had other ideas. All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. VisumCentrale processes each file separately and will try to give you all necessary information as quickly as possible. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. As of 8 June 2022, BAs standard policies apply which means if you book now, you will be charged for making a change or cancellation. Our website uses cookies to improve your experience. Obviously, there are a number of things you should take into account and you will have to make some adjustments. The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and not including any extras like travel insurance and seat upgrades. And all of our holidays are designed to help you Discover Your Smile. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. TUI Belgium uses several kinds of cookies. You are on the Belgian website. a PCR test, a PLF form, proof of essential travel, An overview of the travel formalities for each country can be found at https://www.tuifly.be/en/legal/reiseformalitaten. The EU Digital COVID certificate (EUDCC) is proof (in digital or paper format) that you have either: Been fully vaccinated at least 14 days before arrival; or. Cancellations and refunds. We also like to install cookies for a better user experience. With TUI you can now book your whole holiday or just the bits that suit you - just the flight, your accommodation, your car hire and much more. This policy does not apply to holidays departing from 1 May 2022. SpareFare is a secure online marketplace for buying and selling holidays, flights and hotel reservations. Recovered from COVID-19 at least 11 days after testing positive within the last 180 days. Due to the impact of the coronavirus on our flights and the many questions we have received, waiting times at the TUI fly Customer Service Center may be very long. Click here for more information. The TUI customer service representatives will notify you if there are any additional fees. TUI customers can get a refund, voucher or rebooking if their flight is cancelled (Image: PA). There are several advantages to checking in online! For Morocco: +212 5 22 63 46 00 (local tariff) For France: 0899 190 043 (max. You can download our menu for your flight at https://www.tuifly.be/en/buyonboard-en. As long as you booked a flight for which TUI fly is the operating airline, you would be entitled to a voucher, unless the flight was part of a package holiday. If you need assistance you can contact TUI directly. However, Tui offers continued Covid-specific flexibility for holidays departing on or before 31 October 2022. You can check the most recent measures at each destination here. This programme offers these small-scale entrepreneurs the funds and professional support they need to help recover after the COVID-19 pandemic. There might be additional fees resulting from the change, but the TUI representatives will let you know if this is the case. This applies to both the outward and the return flight. If you decide to cancel and request a travel voucher, you have until 30 September 2023 to use it. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. Tui has axed planned trips to a number of Amber and Red list countries amid ongoing concerns about Covid-19. If you have booked your holiday on TUIs website (not through another travel agency) you can go to Manage My Booking in your TUI account to make changes including: cancelling your holiday, changing your holiday, changing the names of the passengers, changing contact details and much more. Contact them by telephone at +32 800 400 79 or by e-mail reservation@sunnycars.be. EU Digital Corona Certificate (proof of vaccination, recovery or negatif test). We therefore advise you to check your mailbox regularly. Currently, there are 33 countries deemed at high risk of coronavirus variants, which includes all of South America, southern Africa, Portugal and the United Arab Emirates, reports Liverpool Echo. The cancellation policy that Ross and Zaita booked their Airbnb under in August 2021. Our Agreement for Marella Cruise and TUI River Cruise holidays booked from 17/03/20 to 31/05/20 We are TUI UK Limited, Company Number 02830117, our Registered Office is Wigmore House, Luton, LU2 9TN and Our Agreement sets out what we can expect from each other when you buy a holiday from us. If you are interested in an alternative flight, we will gladly discuss the possibilities with you. A TUI fly MARK voucher is not a TUI fly Corona voucher and has nothing to do with a flight you may have booked. For instance, if the Foreign, Commonwealth & Development Office (FCDO) suddenly advises against travel to your destination, an airline isnt required by law to cancel the flight or to offer you a refund. Tui Airways has cancelled nearly 200 flights due to serve Manchester Airport between now and the end of June as the chaos faced by UK holidaymakers worsens. Now we are stuck as to what to do. Furthermore, you may have to pay a 250 fine if you failed to complete a PLF. Here, we answer all your frequently asked questions about COVID-19. You are required to officially cancel your trip and file a damage claim. 28 August 2020. Impressively, the package holiday giant is offering affordable Covid-19 tests from 20. All TUI fly bookings made as of 01/10/2021 are subject to change in accordance with the regular conditions of carriage, no deviating conditions apply. The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and does not include any extras like travel insurance. TUI allow you to transfer your holiday in the name of another person. Until that date, the existing rules for foreign travel will remain in force. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. In that case we ask you to contact our TUI fly Customer Service Center: For Belgium: +32 (0) 2 717 86 61. . To upgrade a service, add on a flight extra, upgrade a room type or board basis, To change duration, the time of a TUI Airways flight or to travel on an earlier date than planned. We have done everything within our power to continue to offer you this service in these challenging times. New rules are also enforcing Covid tests on holidaymakers once again, Before travelling. If you purchased TUI Travel Insurance and believe you may need to notify us of a claim, please call AXA Insurance on 0330 024 8094. You may be wondering: Can I cancel or change my TUI holiday booking? The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. Customers whose holiday bookings were protected under the Atol scheme will now have that cover extended to vouchers issued between 10 March and 30 September if the cancellation was a result of the . We're part of TUI Group - one of the world's leading travel companies. The face mask must be worn at least when boarding, during the entire duration of the flight and when disembarkingas you may be sitting/standing next to someone other than your own travel partyand the distance of 1,5 meters cant always be respected. 1,34 per minute) They will gladly make the booking for you. Can I sell my TUI holiday to another person? If your file is cancelled free of charge, the premium will also be cancelled free of charge. This way you will always have the most recently updated information. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. You'll always find the latest information on the FCDO website and on our 24/7 Travel Alerts page . Our partners will do everything within their power to help you! Wondering what documents you need for your destination? You have to state the means of transport you have used. If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options. Covid cancellation policy? Certain conditions may apply at some destinations, e.g. Suitable face masks are surgical masks as well as non-medical masks that are large enough to fully cover the mouth, nose and chin. Once your booking has been cancelled, you can expect to receive a cancellation invoice within 14 days. Jet2 has flexibility baked into its general terms and conditions. You can check the entry conditions of our destination on this page: https://www.tuifly.be/en/corona-measures. No entry requirements COVID-19. The insurance company will make a 75% refund of the cancellation costs. Starting on the issue date, you have one year to book a new trip. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. VeriFLY is an app that checks your COVID-19 health documents before you travel so you can check in online and get through the airport quicker. You can also find the most recently updated information in the frequently asked questions below. We ask you to check in online prior to your flight if possible. Important Note: Keep in mind that some parts of your holiday package like activities, transportation, attraction tickets might be non-refundable. We advise you to check the latest updates shortly before the departure of your flight. The issue date and the expiry date of the initially issued voucher remain applicable. 1,34 per minute). We also ask you to place your handbag, backpack or laptop bag weighing up to 10 kg and with maximum dimensions of 30 x 30 x 15 cm underneath the seat in front of you. You can find more information on the Passenger Location Form and possible exceptions at https://travel.info-coronavirus.be/. 1,34 per minute), They will gladly make the booking for you. See Travel Aware page - for travel advice from TUI. Marketing cookies worden gebruikt om bezoekers te volgen wanneer ze verschillende websites bezoeken. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Did you book a transfer with HolidayTaxis at your destination, but your trip has been cancelled? Yes, the TUI fly web portal has been reopened. Only if you are unable to wear a mouth mask on the plane for medical reasons do we request that you wear a splash screen, known as a face shield. How do I cancel my booking and what will the charges be? The voucher is personal, you are not allowed to give it to someone else. If you need to cancel your flight boo Can I cancel a flight I booked with Expedia? See travelhealthpro.org.uk - for current travel health news. TUI fly has made the necessary arrangements to ensure that you can travel safely and without worries. Call them at 0902 150 45 (0.75 euros / min). Youll need to let Jet2 know at least three days before your departure and if rebooked tickets are more expensive, youll need to pay the difference. If you want to book this flight, you can contact our TUI fly Customer Service Center: They will gladly make the booking for you. You can change your flights without a fee within 24 hours of booking, if youve made a mistake in your times or dates. Though travel corridors are in place, allowing for quarantine-free travel for Britons, these can change . Unfortunately, we cant allow you to board the plane if you are not in the possession of the correctly completed and stamped documents. - Package with flights offered by another airline. If the price of the new flight is higher, we will adjust it to the original price. COVID-19 testing. By clicking Agree, you give your consent to the installation of all cookies described above. We explain the complaints procedure in our guide to complaining about your package holiday company. For Covid related reasons you can also make a fee-free change right up until your day of departure. About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Ways to Pay Media Centre Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Holiday Weather Holiday Competitions How to Raise a Concern?