Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Choose to stay logged in or to log out. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Opens in new window. https://www.clippercard.com/ClipperWeb/pay-with-phone. At your request, we can mail you a new card with your balance restored, typically within 2 business days. $16.99 10% off. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? H237402VH2P0P04341Qf& BART will also refund full unused paratransit ticket books. What do you recommend for getting this resolved? No. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream Copyright 2023 Golden Gate Bridge, Highway and Transportation District. EMC The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Credit Card Type (check one): o MasterCard . Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. How can I check my card balance or how much I was charged for a trip? endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream What a scam! !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. E\\y\F@B.THH!*o* When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. Pay With Enter and space open menus and escape closes them as well. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. Here's what you need to know. I dont think you can get back the basic Suica fee either. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. No service to Chase Center atthis time,stay tuned for updates. EMC A reader in a prior column thought $300 had disappeared from an account. Yes, you can manage your account using the Clipper app and in your mobile wallet. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. No. The Go and Smart Passesare non-transferable. 0.749023 g ClipperCard is your passport to campus and beyond! It is recommended that items of value be insured when selecting this option. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " How can I cancel my card and get a refund? The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Transit pass . /Tx BMC /Tx BMC Key Clipper information translated to Spanish. EMC Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. Need to Order a Clippercard? We contacted Clipper and were instructed to write letters to get the refund on two cards. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. 0.749023 g However, each Go Pass user will only get two replacements per calendar year. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. (Some limitations may apply.) H*2T0T3415Rf& Eventually, we got the refund. Visit the Go Pass eligibility page for more information. Donations of tickets with unused value of less than $1 can be made to local non-profits. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T3415Rf& endstream endobj 224 0 obj <>stream Refunds are subject to the fees in Section 10. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0 0 10.1455 10.364 re Your session is about to expire due to inactivity. EMC Learn More about the future of clipper (external link). Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. Clipper says it does not take funds away, even if. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. The check may take 4-6 weeks. Tab will move on to the next part of the site rather than go through menu items. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. Fares are for one-way travel. f Your refund request will typically be . How can I manage the account on their behalf? 0.749023 g The refundmay take 4-6 weeks to process. EMC endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper says it does not take funds away, even if the card goes unused for years. EMC The old website used to show added values, ready to be activated, but no longer does. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Minimum monthly payments are required. As others have said, you can get it on the Clipper phone app for free. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. But the other way is get you $$ back is to understand why they charged $3 in the first place. Key Clipper information translated to Chinese. 0 0 10.146 10.364 re Directions to Zide needed from Union Square. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.DHR!"g/ Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. If you forget to tag on and/or off, you will be subject to citation. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. There is no replacement fee for lost or stolen Go Passes. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream Note that only cash value can be directly transferred. about the future of clipper (external link). H*2T0T341f& And Metro card. Add value, set up autoload, and check your balance! EMC 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream You must tag your card again when you get off the train. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Will the toll lanes reduce traffic jams? If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. E\i\\ If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. /Tx BMC If you ever lose your card, well replace it and restore your value for a $3 fee. What can I do with an online Clipper account? endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream f In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Warriors Ferry / Chase Center Service Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Registering your card protects your card balance and allows you to set up an online account. New to Clipper? Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. H237402VH2P0P04341Qf& /Tx BMC EMC 2020, Metropolitan Transportation Commission. EMC All rights reserved. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. /Tx BMC A: Many others are praying, as well. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream Registration is easy, and its free. Stanford, California 94305. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. However, money added since then does not show on the account, as weve not used the cards. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. USF does not issue refunds for a lost commuter subsidy. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. 0.749023 g o Visa . Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. There is a $5 fee for this service. Log in to your profile to sign up for occasional updates. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. /Tx BMC Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. For more information, please refer to our pre-tax payroll deduction web page. You can also log in to your regular Clipper account to see your balance and download a transaction history. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. Due to observed delivery issues this is a less secure option. /Tx BMC Key Clipper information translated to Chinese. 7) d"W0%Q T Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. 0 0 10.1455 10.364 re Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. Clipper Refunds: Only registered Clipper cards, are available for refunds. 0 6 endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Clipper saves money. I only pray theyre still there. He started his journalism career as a sports editor in Iowa in 1975. Choose to stay logged in or to log out. And Orca card. The Go Pass is valid for thecalendar year: from January 1through December31. EMC If your card is registered, contact us so we can block your card from further use. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. f 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream Phone. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Learn more about our privacy policy. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . All rights reserved. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. Registering your card protects your card balance and allows you to set up an online account. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. They are. EMC If you don't want to deal with that, just pay the $3 to get the card. E\i\\ To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. E\i\\ Discount Cards For youth, seniors, people with disabilities and low-income adults. Clipper cards will hold a maximum of $300. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area.