hp officejet pro 6978 print carriage cannot move

Flo Taylor, Dante LaVey If one color is empty, the whole cartridge is considered empty. It appeared my ink cartidge carriage was stuck. Fortunately it was close enough to the left (but the whole print carriage was still to the right) that I could get my finger over it to push it down, Bingo! Wait until the Carriage stops and become silent before you proceed. I loved my HPs but after buying two that quit within the first year I switched to Canon. from the printer. Get rid of all other bits of pieces and foreign material you find inside the printer. YAY! ghughey22. @michael75575. Whether the printer is powered on or powered off, the carriage cannot be moved manually, not even with significant force. I cannot get the ink carriage to move more than about a half inch. By using this site, you accept the. @lizabeth207, Aug 8, 2020 by You have to go to . @mikaellabrodeth. Remove any loose paper from the input tray and output tray. Check documents on compatibility, FAQs, upgrade information and available fixes. Gently remove any jammed paper from the rollers, inside the product. HP OfficeJet Pro 9010, HP OfficeJet Pro 9012e, HP OfficeJet Pro 9014e, HP OfficeJet Pro 9012, HP OfficeJet Pro 9014, HP OfficeJet Pro 9015, HP OfficeJet Pro 9010e . I'm receiving the following error message: "The print carriage cannot move. I have the same issue with my HP Deskjet 2050 kindly assist!!! Learn how to fix a carriage jam in your HP OfficeJet and clear the error: Carriage Jam: The print carriage cannot move. Detach the Power cord from the back of your Canon printer while the device is still on. If a cracked PFG causes the problem, follow the video to replace it. Push down on the cartridge to release it, and then pull it toward you out of its Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels. More support options for your HP device are available at http://hp.com/support.Continue the Conversation:http://hp.care/SupportForumshttp://hp.care/FacebookSupporthttp://hp.care/TwitterSupport#HP #HPSupport #HPOfficeJetSUBSCRIBE: www.youtube.com/HPSupportSHOP NOW: http://store.hp.com/us/en/ About HP:HP Inc. creates technology that makes life better for everyone everywhere every person, every organization, and every community around the globe. Replace cracked or damaged drive gear that attached to PF drive rod (see picture below). Free 2nd Day Shipping on orders above $50. Example of a printer with an obstruction in the carriage path. See your browser's documentation for specific instructions. It is stuck on the far right side of the printer. Refer back to the steps in this table after attempting each solution. But because the actuator arm is jamming, this stops the carriage from moving entirely. The troubleshooting methods are proven effective on the. . Disconnect the power cord from the wall outlet. I had to buy a whole new printer and ink! Open the carriage access door, clear any paper jam or obstruction and select OK .\" This video shows how to fix a carriage jam in HP Officejet Pro 6000 series printers. Cartridges stuck to the right, wouldn't move: error 'P-0-2' displayed. Reconnect the power cord, and then turn on the printer. Or I need to replace a new one?? Doing so might damage the printer. Finding your Product Number. note: The product might go through a warm-up period of up to two minutes. Turn on printer and allow it to warm up. Because regardless if you print regularly or seldom, youll most likely experience a stalled printer cartridge cradle sooner or later. Please try again shortly. Hello Etan! I had this same problem and was ready to tear the printer apart to access the cartridges. the ink cartridges came with the new printer. It should move freely, if it does not it is damaged. Lydia Davis. A paper jam is usually the reason why an HP printer cartridge gets stuck on the right side. If the problem is still there, proceed to the next solution. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. Ask the community. @couragedeleon. HP INSTANT INK, HP+ PLANS: INK AND TONER. Rebecca Kaylor, Milly Be sure to hold the Scanner Lid safely in place with your hands while rotating the device. Instead, the print carriage is stuck to the right. Watch this video then.Part Two:If you have a broken PFG gear at 0:36 (the gear I circled out), check this out: https://bchtechnologies.com/search.php?search_query=pfg\u0026section=productReplace PFG in HP OfficeJet Pro 90xx (9018): https://youtu.be/wY1QD4VEtLgHewlett Packard troubleshootingHP Officejet Pro HP paper jam Whether it's powered on or powered off, the carriage cannot be moved manually, not even with significant force. The opinions expressed above are the personal opinions of the authors, not of HP. -, Include keywords along with product name. -, Include keywords along with product name. Any and all brand name designations or references are made solely for purposes of demonstrating compatibility. Plugin its Power cord and then press the Power button to turn on the device. The print carriage cannot move. If so, allow it to move to that position. Disconnect the power cord from the electrical outlet. Check for obstructions under and around the carriage. Realign the paper and slide back the input tray. Was this answer helpful? Move it back and forth across the bar 3 or 4 times. If you continue to use this site we will assume that you are happy with it. Remove any loose paper or obstructions found. Do not remove jammed paper at this stage. Modify your browser's settings to allow Javascript to execute. Vanita Khan, update I got it fixed.. i used a marker and applied force. HP 3070A said I had a paper jam but it wasnt that at all - one of the cartridges was a fraction higher than the others, actually the blue one. Every day, over one million ink cartridges are thrown into landfills worldwide. Send the printer for repair! Any advice?. but I've printed no more than 100 pages and frankly if this is HP quality it will be the last HP printer I buy. Use the following steps to perform a reset. . Instant Ink ready; High yield ink available. However, they also work on other models that have LED control panels. Elaine Solomon, My MG2540 carriage also got stuck. Find many great new & used options and get the best deals for HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer at the best online prices at eBay! Use the following steps to make sure that the carriage moves freely. My cartridges were stuck in place to the far right ofmy printer and I was able to fix this by turning the small white dial inside the printer located to the left of the cartridges. The troubleshooting methods are proven effective on the HP Officejet Pro 8600 ink and HP Photosmart 5520 cartridges. Finding your Product Number. I moved it to the middle, changed the cartridge and voila, everything works. Two-sided scanning and printing, print photos from USB, 35-page two-sided automatic document feeder, scan to thumb drive/cloud/PC, mobile printing. Sep 5, 2019 by How to remove parts on HP Officejet 6978, 6962 Printhead, Board, Timing, Carriage, Tray, Screen 6958 303 Electronics 17K subscribers Subscribe 128K views 3 years ago #printers If you are. Follow these steps to clear any jammed paper. {{#each this}} Dahlia Nathan, Pelumi Daniel I am having the same problem with hp photosmart c309a. By using this site, you accept the. Unplug it and try to leave it in an off state for a few minutes. Don't remove the paper that was starting to print. The opinions expressed above are the personal opinions of the authors, not of HP. Please turn on your Canon printer and open its Ink Cartridge Access Door. Elaine Solomon, my hp 3700 series is new. Or .. gorilla glue it as neatly as you possibly can. This problem is not always at the fault of the power supply. HP's Virtual Agent can help troubleshoot issues with your PC or printer. {{#if (eq ../this.length 3)}}. Copyright 2023 HP Development Company, L.P. 'Clear carriage jam and press OK to continue'. This can damage the printer. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Windows 11 Support Center, Finding your Serial Number Once carriage has stopped, you can change the cartridge. If you are in Asia Pacific, you will be directed to a local service center in now it works! Thank you for participating in the HP Community -- People who own, use, and . Unplug the unit and physically move the carriage to the center. Try opening and closing the tray a few times until the tab gets into the slot if needed. Press the buttons on each side of the duplexer, and then pull it toward you. Unplug the Power cord from the back of the device while its still on, as a safety precaution. Insert your hand into the Ink Cartridge Access Area and then move the Carriage manually. Improper placement or incorrect installation of the cartridges might cause the carriage stall error. Margo Dawson, can not move cartridge manually just stuck, Sep 29, 2019 by Let the device warm-up. The print carriage cannot move. Gently remove any jammed paper from the duplexer. Open the cartridge access door to get to the carriage inside the printer. I can move the gears to lower it which frees the carriage but as soon as it resets it sticks again. It has been a while since anyone has replied. The cartridges are all the way to the right and will not move to where I can take them out or check them. I cannot physically pull them over. I followed all your suggestions to no avail. Sep 26, 2020 by This did not work, I tried like 15x. If the Cancel button on the control panel is lit, press it and wait until the printer is silent. $164.99. Check if your printers warranty is still valid and contact HP support for any assistance that they can give you. Connect with HP:Visit HP WEBSITE: http://www.hp.comLike HP on FACEBOOK: https://www.facebook.com/HPFollow HP on TWITTER: https://twitter.com/HPFollow HP on INSTAGRAM: https://www.instagram.com/hpFollow HP on LINKEDIN: https://www.linkedin.com/company/hp This video was produced by HP.Fixing a Carriage Jam on HP OfficeJet Pro 6900 Printers | HP OfficeJet | HPhttps://youtu.be/Ai5cI56uGKU :-), however since yesterday it is printing alot of double letters and lines. Please help!! Once carriage has stopped, you can change the cartridge. Dynamic security enabled printer See all Specs. THANKS! You have to set the printer to print a document. Julie Post. I can find nothing that would prevent the carriage from moving, but something is. I also have this problem, and although I can see what is causing it I dont know how to fix it. Please try again shortly. Reconnect the Power cord back into the electrical outlet and then turn on the printer. E09A88GA Chip 2nd: Look at the white circular gear on the left hand-side and rotating it clockwise until I heard it click once (checked the carriage - still wasnt budging) then kept rotating the gear more until I heard it click again and then wah-lah the cartridge carrier was released when I moved it to the left! It may be that the plastic gear gets wore or stuck in one spot if not used regularly. Remove any loose paper or obstructions that might be blocking the carriage path. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. to see if the printer prints flawlessly. Learn more Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet. Marsha Ankiel, well, I tried that several times and the darn cartridges are still stuck solid on the right, May 21, 2017 by I hope this helps! harrisonferdinand Bought brand new heavy HP Office 9015e from Bestbuy and soon as I opened it and tried to set up it is not working! document.getElementById("copyright_year").innerHTML = new Date().getFullYear(); @onalena. Andrew Arbeau, My ink cartridges are stuck on the left and I just replaced them, Dec 9, 2022 by

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