Friendly staff, Liked: Staff & service, amenities, property conditions & facilities. Booked this on a major travel site for an incredibly low price. Your contribution should be yours. We went back to the area for spring break and decided to stay there again because of the location and price. This property has taken steps to provide more sustainable and eco-friendly travel. They also have very strict protocol on handling complaints such as this. There's nothing I didn't like. Great place to stay, great location and awesome breakfast!! Freeland admits it's work that can make your skin crawl. If the staff was better, the hotel would be an excellent place to stay. We even got an upgrade to our room witch was AWESOME!!! Rooms were clean & staff at desk was very polite & professional. Friendly and informative front staff. When she woke the next morning she had almost 40 bites across her body - back, arms, legs, buttocks. But the complaints stop there. The following reports are from third party sources. Liked: Cleanliness, staff & service, property conditions & facilities, room comfort. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! Bed Bug Planet SM Reports Embassy Suites Hotel Colorado Springs (719) 599-9100 7290 Commerce Center Dr Colorado Springs CO 80919. . I really didn't know about bed bugs at the time. Arrive: 03-01-2023 . While they may not be visible at first, bed bugs could be infesting your Colorado Springs, Colorado home, local furniture rental store, hotel, or apartment. Days Inn by Wyndham Colorado Springs Air Force Academy View Hotel 685 reviews 0.3 km from The Academy Hotel Colorado Springs Free Wifi Free parking Studio 6 Colorado Springs, CO View Hotel 29 reviews 0.5 km from The Academy Hotel Colorado Springs Free Wifi Free parking Breakfast included Embassy Suites by Hilton Colorado Springs View Hotel (Click on the Red Icon to view detailed bed bug reports.) Posted at 9:58 PM, Feb 01, 2019. and last updated 9:30 PM, Feb 01, 2019. Breakfast is excellent for a hotel breakfast. Ill start with the pros. Overall, okay. Its an older hotel, but its clean and the free breakfast makes it a must stay. (Click on the Red Icon to view detailed bed bug reports. COLORADO SPRINGS It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. NEVER again! Buffett had a little bit of everything. Staff was amazingly friendly. Omlet station was great the rest of the food cold and old. The restaurant on site did not have very many options but what we did get was really good. We had to stay for most of the afternoon because of a zoom meeting my husband had, and we were allowed a late checkout from our room, then stayed at the pool and sitting area for a few hours. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. Food was outstanding! Such a treat! 3. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. The only way to leave a review is to first make a booking. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. Rating 10 - Excellent. I called the manager and she assured me there was NO way they could be bed bug bites and she would have her pest control people look at it. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. Chapel Hills Mall is 1.2 mi away from this hotel. This is the version of our website addressed to speakers of English in Canada. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. Booking.com. Elevate your luggage on a luggage rack away from the bed and wall, since bed bugs can often hide behind head boards, artwork, picture frames and electrical outlet panels. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. (Click on the Red Icon to view detailed bed bug reports.) We all have bed bug bites all over us and they are very uncomfortable! The rest of the staff was very, very rude and it did not feel welcoming. The Academy Hotel Colorado Springs 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States +1 719 598 5770 From $51 Cheapest rate per night 8.2 Great based on 1,755 reviews Wed 2/1 Sun 2/5 1 room, 2 guests View Deal View Deal View Deal 78 more The Academy Hotel Colorado Springs deals from $51 About The Academy Hotel Colorado Springs The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. 78 out of 2735 reviews" ". Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. If the staff was better, the hotel would be an excellent place to stay. The Hotel has a regular pest control program in place. Also the heater in my room didnt work I had to use a portable heater to heat the room. Hard to sleep with noise up and down the hallways at all hours but decent enough for a simple overnight. Examine your luggage carefully while repacking and when you return home. Its a bit old and outdated, the rooms were a bit dusty. )Icon Color & Report Disclaimer, File a new bed bug report at this location. Fairfield Inn & Suites Colorado Springs Air Force Academy: Bed bugs - See 197 traveler reviews, 55 candid photos, and great deals for Fairfield Inn & Suites Colorado Springs Air Force Academy at Tripadvisor. Located 6 mi from the United States Air Force Academy, this hotel features an on-site bar and grill. Please see our partners for more details. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Rooms were clean and comfortable Surprisingly good place with an interesting main lobby / restaurant area. We went back to the area for spring break and decided to stay there again because of the location and price. The bathroom had poop on the toilet when we checked in. Rooms were clean and comfortable We went back to the area for spring break and decided to stay there again because of the location and price. The Academy Hotel Colorado Springs 8110 N Academy Blvd , Colorado Springs, Colorado 80920 855-516-1090 Reserve Lock in a great price for your stay. My friend was sleeping in the bed closer to the bathroom. Breakfast, Lock in the lowest price from these sites. Comfortable bed, quiet, excellent breakfast! Breakfast was above expectations, and the restaurant was on point. Colorado Springs is ranked number 42 on the company's list for bed bugs, it announced Thursday. I would not choose this location again on futre trips. These little creatures inspire fear across our society, but Freeland is sharing his knowledge with News5 to help you avoid these bugs from taking a bite out of your skin and your wallet. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. * Check-In: 4pm | Check-Out: 11am They typically feed at night once victims are asleep, making it more difficult to catch them when they're active. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. Most recommended Colorado Springs hotels La Quinta Inn & Suites by Wyndham Colorado Springs South AP 6.2 Okay Southeast Colorado Springs $109+ Parking Free Wi-Fi Pool Pet friendly Days Inn by Wyndham Colorado Springs Air Force Academy 4.2 Mediocre Briargate $99+ Parking Free Wi-Fi Pool Pet friendly This meant there was furniture being moved men shouting up and down the hall and dogs barking. Unfortunately, he was the only one during our stay there that was friendly. Rooms are clean and nice but not sound proof. Tripadvisor performs checks on reviews. I have never received such terrible treatment in my life!! Youll never stay anywhere like for the price. Great value!, Approximate prices in EUR for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. This is definitely going to be our go to when spending a night in the Springs. We've sent you an email so you can confirm your subscription. Do you have a room with a view available? This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. I'm seeing where it says both? Sign up and we'll send the best deals to you. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. Seafood, A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. I really didn't know about bed bugs at the time. Is the indoor pool heated all year round? And it can happen anywhere. They have a wonderful breakfast bar. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. Review tags are currently only available for English language reviews. All rights reserved. Loved the hot breakfast buffet with made to order eggs, the pool, the comfy sitting area. Breakfast is unreal. The Colorado Springs hotel offers a cash machine and a lift along with a storage room and a restaurant. When I checked in I paid in advance for a one week stay at a special winter rate. Review of The Academy Hotel Colorado Springs Reviewed September 27, 2021 Stayed in room 111. Is there a laundry facility in the hotel? We also missed the free breakfast because it ended at 9am. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Basically got one night free with purchase of one night compared to other Hotels in same area. Oh, & rooms were almost sound proof! Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am Freeland says in his experience people who are buying used furniture are seeing some of the worst infestations. Prices for cribs and extra beds aren't included in the total price. The room was very nice, clean and in great condition. Staff was very nice and helpful, beautiful rooms and location! Just really not clean. Now it's one, two, three calls a day that we're receiving for bedbugs," said Kyle Freeland, a bedbug exterminator for Just Bed Bugs Pest Control. Exterminators recommend we use the acronym S.L.E.E.P. Review tags are currently only available for English language reviews. A 24-hour reception greets guests of The Academy Hotel. This meant there was furniture being moved men shouting up and down the hall and dogs barking. Hotel was clean and had a pleasant clean smell. Taxes and fees that are shown are estimates only. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. The following reports are from third party sources. So what can you do to guard against bringing these bugs home with you the next time you travel? Bed bugs are small, cryptic and agile, escaping detection after crawling into suitcases, boxes, and belongings. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 Fax: 719-598-5965 . One of the best places I have ever stayed. - Terms of use - Privacy - Disclaimer. This hotel exceeded our expectations. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. We enjoyed our stay, The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. Sincerely, John Wilkins/Owner. We stayed here with our two kids. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. You can sort and/or filter them by time of year, review score, and more. I always enjoy staying here! Get exclusive access to members-only deals by email. Hotel Colorado, Glenwood SpringsPeak To Peak Lodge, Estes ParkCourtyard By Marriott Denver Cherry Creek, DenverSuper 8 Motel, Grand JunctionRamada Inn Denver, DenverBest Western Gateway Inn & Suites, AuroraMillennium Harvest House Boulder, BoulderAntlers Hilton, Colorado SpringsHyatt Place Denver Airport, AuroraAntlers Hilton Colorado Springs,